- purchased in-store or online;
- for in-store purchases - are collected and paid for at the time of purchase; and
- other than the excluded products listed below;
In addition to the rights granted by applicable statute (including the Australian Consumer Law), if you change your mind you may return the product within 7 days of the date of (a) purchase, for in-store purchases, or (b) delivery, for online purchases, provided that the product is:
- returned in its original condition;
- in its original unopened and sealed packaging; and
- accompanied by proof of purchase (the sales receipt or another acceptable form of proof of purchase).
Excluded products are:
- clearance and sale products;
- products sold as seconds, repaired products, or products that have a defect where this has been drawn to the customer's attention before the purchase of the product;
- made to order products - products which are made to individual customer specifications, including custom made products which have to be ordered specifically for a customer.
Online products - Products purchased online can be returned to any Bait Tackle Direct store, or by post to our Dandenong Store.
Items posted are at the customer's cost and risk, and Bait Tackle Direct shall not refund customers for any products that it does not receive, or that it receives which are broken or damaged.
Except as set out above, Bait Tackle Direct shall not provide a refund or replacement if you simply change your mind, unless Bait Tackle Direct chooses to do so at its absolute discretion.
If Bait Tackle Direct does accept such cancellation, the customer must pay an amount which in Bait Tackle Direct's reasonable view reflects the loss that Bait Tackle Direct will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Bait Tackle Direct shall set off this amount against any moneys already paid to us by the customer for this product, and refund the balance. For any cancellation charges over and above what has already been paid to Bait Tackle Direct, the customer must pay such amounts to Bait Tackle Direct within 7 days of request.
If you have a concern about an item you purchase at Bait Tackle Direct, please visit our full terms and conditions. Alternatively, you can contact us via email or phone.