RETURNS AND EXCHANGES
At Bait Tackle Direct, we offer a 30-day return policy on all our products, so if you’re not happy with your purchase we will refund or exchange your item with no question asked. Conditions apply:
Refunds and store credits will be issued less the cost of return shipping.
Exchanges will incur return shipping and re-shipping costs.
Goods must be returned in their original condition, undamaged, unassembled and in the original packaging.
If returned goods do not meet the above requirements, a restocking fee of 20% will be charged.
Goods must be received at the Melbourne warehouse within 30-day of purchase.
Sale, custom-made or special-order goods are not valid for a refund, exchange or store credit.
Returned goods will be processed within three business days of receiving them.
Bait Tackle Direct reserves the right to refuse refunds.
HOW TO RETURN GOODS
If you wish to return an item, please contact us via email: warehouse@baittackledirect.com.au.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at warehouse@baittackledirect.com.au.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and mail your item to: 6/175-177 Cheltenham Road, Dandenong VIC 3175, Australia.
Shipping
To return your product, you should mail your product to: 6/175-177 Cheltenham Road, Dandenong VIC 3175, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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